Support

Need help? Write to us at bruno@charlio.app.

Frequent questions

How do I talk to Charlio with Siri?

Ask Siri to open Charlio with a phrase, or use the Action Button, the button on your headphones or the button in the app. It needs Face ID: looking at the iPhone once is enough, and after that the conversation continues with the iPhone locked.

Why does Charlio call me, and how do I answer?

Every call from Charlio is a conversation you asked for. When you give it a task and the task finishes, Charlio calls you to tell you the result. You answer it like any other call on your iPhone.

How do I know how many minutes I have left?

The app shows you the minutes you have left and how many each conversation used. It warns you on reaching 80% and 100%, and during the call Charlio warns you when 2 minutes are left and when 30 seconds are left. If you need more, you can buy a pack or upgrade to Plus; the details are in the terms of use.

What permissions does Charlio need?

To start, you sign in with Apple or Google. The Calendar and Drive permissions are requested the first time they are needed, with an explanation. Charlio does not read your Gmail, and it only sends emails if you turn on “Send emails”. All the permissions are explained in the privacy policy.

How do I cancel my subscription?

You cancel from the Settings on your iPhone, because Apple handles the charges. Refunds are also handled through Apple.

How do I delete my account?

You can delete your account from the app. Everything is deleted, backups included, within 30 days at most.